Shipping Policy

Shipping Coverage

As a service commitment, hexclad ships orders only to valid addresses within the United States. In practical terms, we provide free standard shipping for all orders delivered in the United States.

Tracking and Delivery Updates

In keeping with our published standards, customers receive shipment tracking details after dispatch. Consistent with these terms, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Processing and Transit

For eligible requests, the standard processing period is 1–2 business days prior to shipment. For clarity, after dispatch, standard transit normally takes 4–6 business days.

Customer Responsibilities

To keep expectations transparent, please confirm the delivery address at checkout and notify customer service quickly about a possible error. For a straightforward customer experience, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 762 18th Ave, Fairbanks, Alaska 99701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclaci.shop
Phone: (907) 611-2863