Refund Policy

Returns and Exchanges

Where applicable, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. In keeping with our published standards, return eligibility is assessed from the product condition, included parts, and purchase record.

Who Pays Return Shipping

In practical terms, merchant-paid return shipping applies to every approved no-reason return and exchange. For customer assurance, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

How Resolution Works

In keeping with our published standards, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. Where applicable, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Limited Categories

For eligible requests, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. For customer assurance, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Before and After Shipment

In keeping with our published standards, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. For a straightforward customer experience, unless the store supplies a different authorized return location, the return address is 762 18th Ave, Fairbanks, Alaska 99701, United States.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclaci.shop
Phone: (907) 611-2863
Physical and return address: 762 18th Ave, Fairbanks, Alaska 99701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)