Contact Us

Customer Care

In practical terms, the hexclad customer-care team assists with merchandise, checkout, fulfillment, returns, exchanges, payments, and privacy matters. For clarity, support is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Email, Phone, and Address

As part of this policy, customers can write to support@hexclaci.shop or telephone (907) 611-2863. Consistent with these terms, our complete physical address is 762 18th Ave, Fairbanks, Alaska 99701, United States.

Order Support

Under this standard, order-related messages should include the order number and relevant details for faster review. In practical terms, a cancellation may be requested before shipment; after shipment, the Refund Policy governs returns and exchanges.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 762 18th Ave, Fairbanks, Alaska 99701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclaci.shop
Phone: (907) 611-2863