Payment Policy

About Credit/Debit Card

To keep expectations transparent, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. For customer assurance, the specific options available for a transaction are displayed securely during checkout.

USD Checkout

To keep expectations transparent, uSD is the checkout and settlement currency for prices and charges. In keeping with our published standards, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Transaction Review

For eligible requests, sensitive card data is processed by approved payment services used at checkout. Under this standard, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Tax and Refund Treatment

In keeping with our published standards, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. In practical terms, approved refunds are returned to the original payment method within 5–10 business days, subject to normal financial-institution posting time.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 762 18th Ave, Fairbanks, Alaska 99701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclaci.shop
Phone: (907) 611-2863